How can we help?

Why does 10x need Accessibility permission?

Accessibility permission allows 10x to see which app is currently active and read window titles. This is how it tracks your app usage. Without this permission, the app cannot function. You can revoke it anytime in System Settings → Privacy & Security → Accessibility.

Where is my data stored?

All your data is stored locally on your Mac at ~/Library/Application Support/10exai/. Your activity data is never uploaded. It's stored only on your Mac.

How does the AI work without internet?

10x includes a bundled AI engine (Ollama) that runs entirely on your Mac. On first use, it downloads a ~7GB AI model which then runs locally. After that initial download, AI analysis runs entirely on your Mac. The app still checks for updates and configuration periodically.

How do I delete my data?

You can use the "Delete My Activity Data" button in Settings to remove all recorded activity data, productivity insights, and cached analyses. Your app settings and AI model are kept. To remove everything including the AI model and all app data, use the "Uninstall" button in Settings.

What macOS version do I need?

10x requires an Apple Silicon Mac (M1 or later) running macOS 14.0 (Sonoma) or later. 16 GB of memory is required, and you'll need about 8 GB of free storage for the app and its AI model.

How long does the AI coaching analysis take?

It depends on how long your work day was and your Mac's specs. A typical day takes around 5 minutes. Shorter days can finish in under 2 minutes. On Macs with 16GB of memory (the minimum), a very full work day can take up to 25-30 minutes. Macs with 32GB or more will be significantly faster. The analysis runs automatically once your work day is done, usually the next time you open your Mac. Your coaching insights will be ready shortly after.

Why do my fans get loud during the analysis?

Running an AI model locally is intensive work for your Mac, similar to exporting a video or rendering 3D graphics. Your fans spinning up means the cooling system is working as designed. This is completely normal and won't harm your Mac. macOS automatically manages temperatures to keep everything safe. The fans will quiet down as soon as the analysis finishes. This is the tradeoff of keeping your data fully private. The work that would normally happen on a remote server is happening on your Mac instead, which is why your data never leaves your device.